Clause n°1 : Object
The terms and conditions written right after gives details about High Garden’s rights and obligations and his client concerning sell of : Ghee Nature, Ghee au Curcuma, Ghee à la Cannelle and Ghee aux 7 épices.
Any delivery made by High Garden involve the buyer adherence without reserve to these terms and conditions.
Clause n°2 : Customer service
To make your purchase experience as best as we can, we are at your disposal by :
Clause n°3 : Prices
Prices sold are the current one the day of taking order. They are in euros and taxed price (French tax). They will be increased by the transportation costs the day of the order.
High Garden has the right to change her prices at any moment. However, it commits to bill the merchandises ordered to the prices indicated at the moment of the order.
Clause n°4 : Discounts
The prices proposed are composed by discounts that High Garden will have to take off in view of its results or the fact that the buyer take in charge some of the benefits.
Clause n°5 : Advance payment
No discount will be made in case of an advance payment.
Clause n°6 : Terms of payment
Settlement of payments can be made by Paypal only.
Clause n°7 : Delivery
Delivery by Colissimo 48-72 h at home or by Mondial Relay 72h.
With Mondial Relay, a unique shipping cost for any order.
With Colissimo, shipping costs are computed from the weight of the order.
A delivery delay is given at the moment of order but only as an indication.
Then, any reasonable delay can’t be used by the buyer to have benefits like:
If you receipt a damaged package, please take a picture of it contact us at firstname.lastname@example.org. We will deal with your request as quickly as we can.
Clause n° 8 : Cancel and retractation
Customer has pursuant to the provisions of the Consumer Code, Article L 121-16 and following on distance selling, a withdrawal period of 14 days from delivery date of the product or products ordered online to exchange or cancel an order.
High Garden reserves the right to refuse any exchange of merchandise as soon as it has been opened. The return and exchange fees are the responsability of the customer. In case of cancellation, you will be refunded only the price of the goods ( shipping costs are the responsability of the customer).
Clause n°9 : Force majeure
High Garden’s responsibility couldn’t be questioned if any of the last clause is not respected by the buyer or not made completely and correctly. Then, the force majeure extends to any exterior event, unexpectable and irresistible to the sense of the Article 1148 of the French Civil Code.
Clause n° 10 : Regulation of consumers disputes
In accordance with Ordinance No. 2015-1033 of August 20, 2015, its implementing decree No. 2015-1382 of October 30, 2015, articles L.611 to L.616 and R612 to R616 of the Consumer Code, the customer consumer, subject to Article L.152-2 of the Consumer Code, has the option of submitting a request for an amicable resolution by mediation within a period of less than one year from his written complaint to the professional.
This institution has designated the SAS Mediation Solution as a consumer mediation entity.
To seize the mediator, the consumer must formulate his request:
Whatever the means of referral used, the document must contained :
Clause n°11 : Competent court
Any dispute relative to the interpretation and to the execution of the present terms and conditions is submit to the French right.
In case of failing on an amicable resolution, the dispute would be brought to the Tribunal de Commerce de Lyon.